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Old 13-09-2008, 09:07 PM   #31 (permalink)
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Default Re: Technical Help : site problem
Originally Posted by Pulsar View Post
Me no technical but could it be a firewall issue ?
i doubt it ... generally a firewall works on a set of rules and a request is either allowed through or not - it is black and white/yes or no ... in this case the site is working fine then suddenly it is not and just as suddenly it can be working again without you doing anything at all

... mind you i am not discounting anything so will do a bit of checking to be sure
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Old 15-09-2008, 07:13 AM   #32 (permalink)
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Default Re: Technical Help : site problem
According to Bigpond ( verified by fone ) the pipeline carrying the WWW to Australia, comes to us via the sea, and across perth.

There are issues with this pipeline, the amount of data, and some inability to accept connections from some US servers.

According to Whilpool, this is prevalent on lots of ISP's.

Their advice, is to contact your ISP, mention the site(s) you have issues with and ask them to ensure the traceroute to the server is clear and accepted.

Ste
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Old 15-09-2008, 09:23 AM   #33 (permalink)
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Default Re: Technical Help : site problem
Originally Posted by TimberFloorAu View Post
According to Bigpond ( verified by fone ) the pipeline carrying the WWW to Australia, comes to us via the sea, and across perth.

There are issues with this pipeline, the amount of data, and some inability to accept connections from some US servers.

According to Whilpool, this is prevalent on lots of ISP's.

Their advice, is to contact your ISP, mention the site(s) you have issues with and ask them to ensure the traceroute to the server is clear and accepted.

Ste
thanks for that ste
i will get in touch with our isp and see what they say.
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Old 15-09-2008, 09:25 AM   #34 (permalink)
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Default Re: Technical Help : site problem
have sent a message to tpg
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Old 18-09-2008, 10:51 AM   #35 (permalink)
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Default Re: Technical Help : site problem
I have problems every day. When I change pages it can go off and I get the 'server error'. Also when I am scrolling it stops, the 'hour glass' comes up and I have to wait about 20 seconds for it to come good again
I never have problems accessing the site in the first place though
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Old 18-09-2008, 04:09 PM   #36 (permalink)
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Default Re: Technical Help : site problem
Originally Posted by Bindi View Post
I have problems every day. When I change pages it can go off and I get the 'server error'. Also when I am scrolling it stops, the 'hour glass' comes up and I have to wait about 20 seconds for it to come good again
I never have problems accessing the site in the first place though
Hi Bindi.

I have to re calibrate database tables today, and do some server stuff. Will check on load times, etc.
For peace of mind, make sure you have cleared cache. If you get stuck, always LOG OUT, then back in, our site should remove page cache on log-out.

If any issues, Tommy can probably help, or I can give you a guide to sorting.

Ste
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Old 18-09-2008, 05:57 PM   #37 (permalink)
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Default Re: Technical Help : site problem
Originally Posted by TimberFloorAu View Post
If any issues, Tommy can probably help,

Ste
He can? Bloody hell I thought he knew nuffink.
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Old 18-09-2008, 09:05 PM   #38 (permalink)
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